Client Service Team
At Heartland Glass, we truly believe that our client service team is our most valuable asset. Our customers choose Heartland Glass because of the expertise and dedication of our talented staff. Our team is recognized for our proficiency, creative solutions and client communication.
Lynette Zima, Retail & Commercial Sales, Customer Service
Lynette Zima has been in retail and commercial sales and customer service for Heartland Glass for more than 20 years. Originally from Sartell, MN, she attended SCSU for speech communication and business management.
“I like the fast-paced industry,” Lynette said. “We all have to be on the same page and that takes a lot of teamwork. We also all wear many hats around here. I like how everyone chips in.”
Jeremiah Guerrero, Sales, Customer Service
Jeremiah Guerrero started at Heartland Glass in 2019 brining with him over 20 years’ experience in residential sales and customer service, most recently with Coldspring Granite and Granite-Tops. “I enjoy the tight knit family feel. My co-workers are funny and fun to work with, and have taught me a lot about,” Jeremiah says.
“I like how each customer is a little bit different from the last and that through the course of a day I get to work on a wide variety of jobs. I like that we use union labor and I think that gives our customers peace of mind.”
Jeremiah is an outdoor enthusiast. He enjoys mountain biking local trails and camping with his family. When not outside, you can find him watching sci-fi movies and binging on gummi bears and Whatcamacallit candy bars in his home theater
Vicki Ray, Service Sales
Vicki Ray joined the team in early 2020 with a focus on growth for maintenance and distribution sales. With her previous experience as Operations Manager for a landscaping company and a background in property management, availability and customer service is her top priority. “I enjoy being the go-to resource for my clients and look forward to generating a trusting relationship so that both Heartland and our customers can be successful.” Vicki was attracted to Heartland Glass because of the variety of customers they serve and products they represent.
Jessica Hanson, Sales Manager
Jessica Hanson grew up in Cambridge and completed a high school work study program at Star Quality Glass, which led her to a customer service job at Brin Glass shortly after graduation. Eventually promoted to Commercial Estimator, Hanson went to Anoka Technical College for architectural drafting and commercial estimating. When a Salesperson and Estimator position opened at Heartland Glass she transitioned from Minneapolis to Waite Park, MN.
At Heartland Glass, Jessica enjoys the family-like atmosphere, “It feels like we are all a big family, which is important when we spend the majority of our time together,” says Hanson.
Jessica’s skills and experience include project planning, value engineering, contract negotiation, managing budgets and process scheduling. At Heartland she transitions that knowledge into managing projects from start to finish.
Ken Schueller, Commercial Senior Project Manager
As the son of former owner Ray Schueller, Ken Schueller has literally grown up at Heartland Glass. Now officially a Commercial Senior Project Manager, Ken has held many roles including field work and fabricating since he started on staff right out of high school.
“I see myself as pretty well rounded when it comes to working here,” Ken said. “The most rewarding part is watching a project from start to finish.”
Two of Ken’s most rewarding projects were the Crow Wing Judicial Center in Brainerd, MN and the Benedict Arts Center and the College of Saint Benedict in St. Joseph, MN. “I love new challenges,” Ken said, “and these projects were very diverse. No project has ever been remotely the same and I like that part of our job.”
“Our quality of service and ability to tackle any challenge is what sets us apart,” Ken said. “We are even certified to do specialized security installs for jails and prisons.”
David Pennertz, Project Manager
David Pennertz is a Project Manager at Heartland Glass. Pennertz graduated from Southwest State University, Marshall with a degree in mathematics. He taught mathematics prior to starting his project manager career. At Heartland Glass Company, he is responsible for managing multiple glass and glazing projects, including preparing estimates, work plans and documentation, and setting priorities.
In his free time, Pennertz plays amateur baseball along with other members of his family.
Ron Traut, Project Manager
Ron grew up in the St. Cloud area and has 31 years of experience at GNP Co. Most recently, he was senior infrastructure manager, in charge of establishing, implementing and maintaining operating procedures involving production application systems.
In his role as Project Manager at Heartland Glass, he is responsible for attending site meetings, completing purchase orders, developing project timelines and also travels as needed. “I enjoy the variety each day brings, the team atmosphere and project as it progresses,” says Traut.
Alan Block, Controller
As the Controller for Heartland Glass, Alan Block does all of the financials, contract billing, service billing and also serves as the human resources person. Originally from Pierz, MN, Alan set his sights on the St. Cloud area after attending Willmar Technical College where he earned his Associate of Applied Science degree.
Alan began his career with Heartland Glass in May, 2009 and appreciates the corporate work ethic of the team. “We do everything all the way, every time,” he said. “Good communication and really good relationships with our customers are the keys to our success. We are stable, secure and rock solid.”
Sue Reith, Administrative Assistant
Sue Reith, Admistrative Assistant, has been with Heartland Glass since 2014. Sue received her AAS Degree from St Cloud Technical & Community College. Sue works in the accounting department and handles payroll, AP/AR and other accounting duties.
Sue loves the small, family atmosphere at Heartland. “Everyone is willing to jump in and help each other when needed, ” Sue stated. “Our employees truly enjoy working together.”
In her spare time, Sue enjoys spending time with her family. She likes to spend her time reading, camping, and spending time outdoors.
Garrity Gerber, General Manager
General Manager, Garrity Gerber, has a Bachelor of Science degree in Business Management from St. Cloud State University and lives in Sartell with his family. He brings a wealth of sales, promotion, window and glass knowledge to the team at Heartland.
“In my past positions, I had been working for large companies and was expected to travel an immense amount,” Garrity said, “I love that here I really know all of my co-workers and get to work on significant and interesting projects, but I also get to go home at the end of the day.”
He was attracted to Heartland Glass because the nature of the business is varied and it is focused close to home.
Heartland Glass was started in 1980 by Ray Schueller, Mal Patton and Jim Scherer who all worked together at St. Cloud Glass before branching out on their own. Ten years later, in 1990, Heartland Glass was acquired by Brin Northwestern Glass Company, a nearly century-old glass manufacturer in Minneapolis, and Bill Sullivan was brought in as the manager. Being part of a larger company allowed Heartland Glass to negotiate optimal pricing from vendors permitting them to become much more competitive. As a result, Heartland Glass experienced tremendous growth and was established as one of the leading glazing contractors in the region. In 2007 Bill Sullivan bought out Brin Northwestern Glass and became the sole owner. Five years later, on July 1, 2013, Heartland Glass officially re-merged with Brin Glass Company in order to provide expanded opportunities for both customers and employees. “Employees from both companies know each other well and we share the same core values,” Bill said. The company has become an Employee Stock Ownership Plan (ESOP) which benefits employees now and going into the future, and Bill Sullivan is currently the President of Brin Glass Company.
“Clients choose to work with Heartland Glass repeatedly because of the quality of the experience they know they will have in working with us.” Bill said, “It starts from the initial call where a real person answers the phone, and extends to our friendly and knowledgeable staff who coordinate the efficient installation of industry leading quality products at a fair price. Hence our motto ‘Quality Clear Through’.”